Shipping Policy

At Bali Mushroom Co., we aim to deliver your order quickly and efficiently. Please review our shipping policy to understand how we handle shipping, delivery times, and related matters.

1. Shipping Locations

We currently ship to Indonesia. If your location is not listed, please contact us at info@balimushrooms.com to inquire about potential shipping options.

2. Processing Time

Orders are typically processed within 1-3 business days, excluding weekends and holidays. Once your order has been processed, you will receive a confirmation email with tracking information (if available).

Please note that processing times may vary during peak periods or promotions.

3. Shipping Rates

Shipping rates are calculated at checkout based on your location and the total weight of your order. Any customs fees, taxes, or duties imposed by your country are the responsibility of the customer and are not included in the shipping cost.

4. Estimated Delivery Times

Delivery times vary depending on your location. Below are our estimated shipping times:

  • Domestic (Indonesia): 5-7 business days

Please be aware that these are estimates and actual delivery times may vary due to unforeseen delays such as customs processing, natural events, or carrier issues.

5. Order Tracking

Once your order is shipped, you will receive an email with your tracking number. You can track your package using the provided link or by entering the tracking number on the carrier’s website.

6. Shipping Delays

While we strive to meet our estimated delivery times, delays may occur due to factors beyond our control. Bali Mushroom Co. is not responsible for delays caused by the shipping carrier, customs clearance processes, or any other unforeseen circumstances.

7. Lost or Stolen Packages

Bali Mushroom Co. is not liable for any lost or stolen packages once they have been shipped. If your tracking information shows that your package was delivered but you did not receive it, please contact the carrier directly. We recommend ensuring that someone is available to receive the package at the delivery address provided.

8. Incorrect Shipping Information

Please ensure that your shipping address is accurate at the time of purchase. Bali Mushroom Co. is not responsible for packages that are undeliverable due to incorrect or incomplete shipping information. If a package is returned to us due to an incorrect address, we will contact you for updated shipping information, but additional shipping charges may apply.

9. Contact Us

If you have any questions or concerns regarding your order or shipping, please feel free to contact us at:

  • Email: info@balimushrooms.com