Shipping policy
We aim to deliver your order fresh, safe, and on time
Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next working day.
Shipping Areas
We currently ship across Indonesia. Delivery options may vary depending on your location.
Delivery Time
- Bali: 1–2 days
- Java & major cities: 2–4 days
- Other areas: 3–7 days
Please note that delivery times may vary depending on courier and conditions.
Fresh Products Handling
For fresh mushrooms, we ensure proper packaging to maintain quality during transit. We recommend consuming the product as soon as it arrives.
Shipping Fees
Shipping costs are calculated at checkout based on your location and selected courier.
Order Tracking
Once your order is shipped, you will receive a tracking number via WhatsApp or email.
Delays
We are not responsible for delays caused by couriers, weather, or unforeseen circumstances, but we will always assist you in tracking your order.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 24 hours after receiving your order with photo/video proof.
Contact Us
For any shipping inquiries, feel free to reach us via the link in our bio.